Businesses lose customers when they could have saved the relationship, simply because they were unaware an issue existed – until it was too late. Customer feedback is vital, but comment cards and email surveys are too late to fix the issue or save the customer from defecting to a competitor.
Instant, customer feedback via SMS – with optional photo, that immediately alerts the appropriate staff so they can fix the issue and connect with the customer – in seconds. All feedback is ticketed and tracked until resolution, so closing the feedback loop, boosting operations and delighting customers.
No more unhappy customers.
Just easy, immediate, interactive customer feedback – until resolution.
Want to know the financial impact of customer defection?
Customer sees a request for feedback. Customer responds, via SMS.
Staff get alerted and fix the issue. Staff are actions are tracked, with reminders – until completion.
The customer is thanked and the feedback loop is closed.
We replace the comment card or web survey with instant, interactive feedback, where customers can send a quick comment, photo, and alert – anywhere in your location, about any part of your business.
Any brick and mortar business that uses traditional feedback methods – like comment cards – and wants to improve customer satisfaction and retention. Current customers include:
