On The Spot, Instant Customer Feedback
And Issue Resolution

Closing the Feedback Loop via SMS – for Brick and Mortar Businesses
The Problem

Businesses lose customers when they could have saved the relationship, simply because they were unaware an issue existed – until it was too late. Customer feedback is vital, but comment cards and email surveys are too late to fix the issue or save the customer from defecting to a competitor.

The Solution

Instant, customer feedback via SMS – with optional photo, that immediately alerts the appropriate staff so they can fix the issue and connect with the customer – in seconds. All feedback is ticketed and tracked until resolution, so closing the feedback loop, boosting operations and delighting customers.

OUR MISSION

No more unhappy customers.
Just easy, immediate, interactive customer feedback – until resolution.

CALCULATOR

Want to know the financial impact of customer defection?

FREE EXCEL CALCULATOR

HOW DOES TELLUSTODAY WORK?

Customer sees a request for feedback. Customer responds, via SMS.
Staff get alerted and fix the issue. Staff are actions are tracked, with reminders – until completion.
The customer is thanked and the feedback loop is closed.

What we can do for you

We replace the comment card or web survey with instant, interactive feedback, where customers can send a quick comment, photo, and alert – anywhere in your location, about any part of your business.

  • Keep facilities clean.
  • Report safety issues.
  • Document service problems.
  • Receive suggestions.
  • Reduce maintenance cost.
  • Boost customer satisfaction.

The markets we serve

Any brick and mortar business that uses traditional feedback methods – like comment cards – and wants to improve customer satisfaction and retention. Current customers include:

  • Hotels and restaurants.
  • Retail.
  • Parks and recreation.
  • Public buildings and offices.
  • Attractions, stadiums and events.
  • Schools and colleges.
Want to know what your customers are thinking? ….and DO something about it?